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TRADE LAW

Distributors

Enex Koube LLC

Operations Manager

Kenji Kido

Location and contact information

〒650-0014
3-256 Motomachi Elevated Street, Chuo-ku, Kobe City, Hyogo Prefecture
Enex Koube LLC

E-mail address: info@anex.llc

Phone: 078-367-2320

(Business hours: 12:00-21:00)

*Excluding thursday holidays

Sales price

It is clearly stated on each product page.

How to pay

C.O.D. (Sagawa Express e-Collect)
Online credit card payment, etc.

※ We will handle only credit cards, etc. in the name of the orderer.
* We will bear the fees for credit card payment, etc.
* From the following month onwards, payment will be made based on the terms and conditions of each credit card company, etc.

Total amount of payment when credit card payment, etc. is selected

Total product amount + postage

About delivery and postage

Shipping charges

Tokyo, Kanto, Shin-Etsu, : ¥880

Tohoku: ¥1,045

Kansai, Hokuriku, Tokai : ¥825

Shikoku, China : ¥880

Kyushu : ¥880

Hokkaido, Okinawa : ¥1,540

Other remote islands and remote areas Please contact us separately.

* Consumption tax is included in the displayed product prices and shipping charges.

In some areas where delivery relay fees are incurred,
You will be charged a shipping fee including a relay fee.
Delivery date and time designation cannot be accepted. Please understand the above in advance.
Please contact us for details.

【Notes on delivery】

If your order is concentrated, or if you have consecutive holidays due to saturdays, Sundays, holidays, or our holidays, it may take longer than usual to deliver. Please understand in advance.
Hokkaido, Tohoku, China, Shikoku and Kyushu may take longer than usual. Please understand in advance.
If you are not available on the day of delivery, the carrier will leave an out-of-office notice and bring the item back. Please contact the contact details listed on the out-of-office notice and instruct them to re-deliver.
Delivery of products is limited to Japan.

When to deliver the goods

Usually delivered around 2-9 days after ordering.

* If your order is concentrated, or if there are consecutive holidays due to saturdays, Sundays, holidays, or our holidays, it may take longer than usual to deliver at the time when the shipment amount of manufacturers and suppliers, other work volumes are large, and the time before and after that.

Differences between on-screen display and actual products

Regarding the color and texture of the product posted, the color you are seeing on the screen may be slightly different from the color you are seeing on the screen depending on the monitor environment used and the os and browser version.

Cancellations, returns and exchanges

When the product arrives at hand, please check whether there is damage immediately. In the event of damage during delivery or product mistakes, please contact us within 7 days after the arrival of the product. We will repair or replace it at our expense. If repair is not possible, or if it cannot be replaced, such as sold-out items, finished items, limited items, etc., we will refund the product price and transfer fee after returning the product at our expense. In addition, we cannot accept returns and exchanges of products due to customer's convenience at all. In addition, please note that we cannot accept returns or exchanges in the following cases.

・ Products that have passed more than 8 days after the arrival of the product

・ Products that customers have used once

・ Products that have been damaged or defouled by customers

Products processed and repaired by customers

・ When accessories such as boxes, tags, and instructions of the product are damaged, damaged, or lost

All products handled at our store clear the quality standards of the manufacturer and meet the inspection standards of authorized distributors in Japan. Please note that we do not accept returns or exchanges due to fine scratches and 掠 that occur at the time of manufacturing, as well as bruises and blacks and dots on the material, because we are trading after understanding with good products.

Contact information

E-mail address: info@anex.llc

Phone: 078-367-2320

(Business hours: 12:00-21:00)

*Except thursdays and regular holidays